We understand that there may, on occasion, be times where you wish to return an order that you have received from us. We aim to make this process as easy as possible for our customers as set out by our Returns Policy.
Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 10 days of receiving the order, before you return it to us.
Once the return has been authorized you may send the product back to us within 21 days. Once the product has been received and checked by one of our staff, a refund will be authorized by the same method that the payment was made. This may take up to 7 working days to reach your bank account, please contact us if it has not been received after this deadline.
If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item. However, we will not charge a restocking fee for any items returned.
Unfortunately, by law we cannot accept the return of any medication as it cannot be reused once it has left our premises. Any medication returned to us must be correctly disposed of within 30 days.
You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.
Should you be unable to collect your missed delivery or arrange for your medication to be redelivered , the pharmacy can resend your medication to the same, or a different address provided it has been returned to us and this happens within a 30-day window.
Faulty, damaged or incorrect goods
In the event you receive your order and it contains faulty, damaged or incorrect goods, please contact us using the details below within 10 days of receiving the item. We will then decide on an individual basis on the course of action to take. This will either involve the product being refunded as detailed above or replaced.